Get a quote

Contact

Customer support

Back to: Safety & support

Priority Services Register (PSR): extra support when you need it

The Priority Services Register is a free service that provides advice and support, and can be a valuable resource when there’s an interruption to your electricity, gas or water supply.

Available across England, Wales and Scotland, it’s designed to help utility companies better support customers who may need extra help.

This could include:

  • Making communication easier
  • Improving access to services
  • Or offering additional support during challenging times such as power cuts or other supply interruptions.

The Priority Services Register can help with everyday energy matters like bills, or provide extra support in the unlikely event of a loss of electricity, gas or water.

All participating energy companies across England, Wales and Scotland follow the Priority Services Register Promise. This means your information will always be handled in line with privacy laws and will never be used for marketing purposes.

Who can apply?

You may be eligible for free PSR support if you:

  • Use medical equipment that relies on electricity or water
  • Are blind or partially sighted
  • Have a chronic illness
  • Have a disability
  • Have a loss or impairment of smell
  • Temporarily need extra support
  • Live with children under five
  • Are deaf or hard of hearing
  • Have anxiety, depression or another mental health condition
  • Are of pensionable age
  • Need documents in another format or language

How to register:

You can register for the Priority Services Register by completing the form below.

Need assistance? Contact us at our head office and we’ll guide you: +44 20 3023 0200

This field is for validation purposes and should be left unchanged.

Customer Details

Name(Required)

Address

Address(Required)

Contact Preferences

If we need to contact you regarding your electricity supply, what is your preferred method?(Required)

Address Entry Password

For your security, you can set up an address entry password in case we need to gain access to your property. Please do not write the password on this form. If you require one, we will contact you using the details provided to set it up.

Do you require an address entry password?

Nominated Person

Should you require it, we can contact a nominated person of your choice to provide them with information regarding any interruption in your electricity supply.
Nominated Person

Reason for Registering

Please tell us the reason(s) you are registering for the Priority Service Register(Required)

Declaration

Declaration(Required)

Why Aurora

Sectors

Insights

Get a quote

Contact

Customer support