Aurora Utilities, an Independent Distribution Network Operator (IDNO), has achieved its first Great Place To Work Certification™, with the organisation’s Trust Index™ Survey results highlighting a welcoming workplace, opportunities to take ownership, and pride in working for the business.
The recognition follows Aurora’s participation in the 2026 Great Place To Work Trust Index™ Survey, which measures employees’ experiences of workplace culture.
Overall, 79% of employees responded positively to the statement: “Taking everything into account, I would say this is a great place to work”, which is 25 percentage points above the 54% figure for a typical UK company, according to Great Place To Work.
Among the strongest findings, 98% responded positively to the statement that people are made to feel welcome when joining the company, while 96% responded positively to the statement that people are given a lot of responsibility.
Pride in their work also emerged as a positive theme: 89% of employees responded positively to the statement “I’m proud to tell others I work here”, while 87% agreed that looking at what Aurora accomplishes gives them a sense of pride.
That pride is also reflected in how employees view Aurora’s service delivery. Some 91% responded positively to the statement that customers would rate the service Aurora delivers as ‘excellent’, while 85% agreed that people are willing to give extra to get the job done.
Taking part in the survey supports Aurora’s wider commitment to building a culture shaped by its TIDE pillars: Thrive, Influence, Deliver, and Evolve. Listening deeply is one of the behaviours underpinning these pillars, and employee feedback provides a way to understand how the company’s ambitions for its culture are reflected in day-to-day experiences.
Alongside the scored survey statements, employees were also given the opportunity to provide anonymous comments on what they believe makes Aurora a great place to work.
One employee shared: “The same openness runs across departments, with teams sharing information collaboratively, which makes it much easier to get things done and resolve issues quickly.”
“Aurora provides coaching and training, as well as flexible working arrangements. They care about their staff and create a safe environment where staff can thrive,” they added.
Another said: “The level of autonomy here is incredibly high, which reflects the strong trust between teams. Our people are given genuine ownership of their work and trusted to run with it. That trust also extends to improving how things are done: when people spot a better way of working, they’re encouraged to propose and implement it rather than just sticking with the status quo.”
Simon Reilly, CEO of Aurora Utilities, said: “Our people are central to the business we are building, and their experience and wellbeing really matter. We want Aurora people to feel supported, trusted and able to do their best work, because that creates a positive culture and ultimately shapes the service we provide to clients.
“Aurora’s role is to help developers navigate complex infrastructure challenges and get connected to the electricity grid faster, and our people are what make that possible. These survey results offer valuable insight into their experience and an opportunity to recognise the commitment they bring each day to one of the UK’s fastest-growing IDNOs.”
Gina Littlecott, Head of People at Aurora Utilities, added: “Creating a workplace where people can thrive starts with understanding their day-to-day experiences. This survey helps us understand what our colleagues value most, and where we can continue to strengthen their experience. We will use their feedback to shape our people priorities and protect the positive culture our people clearly value.”
