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Terms and conditions of website use

Last Updated: August 2026

1. ABOUT US

This website (“Website”) is operated by AURORA UTILITIES LIMITED, a company incorporated in England and Wales under company number 14668032, whose registered office is at 42 New Broad Street, Lower Ground Floor, London, EC2M 1JD (“we”, “us”, “our”).

Our VAT registration number is 478191749.

2. ACCEPTANCE OF THESE TERMS

By accessing, browsing or otherwise using the Website, you confirm that you accept these Terms and Conditions of Use (“Terms”) and agree to comply with them.

If you do not agree to these Terms, you must not use the Website.

These Terms apply in conjunction with our:

  • Privacy Policy;
  • Cookie Policy; and
  • Any other policies referenced on the Website.

3. BUSINESS USERS ONLY

The Website is intended primarily for use by businesses, organisations and professional users.

By using the Website, you represent and warrant that:

  • You are at least 18 years old;
  • You have authority to act on behalf of any organisation you represent;
  • Any information you provide is accurate and complete.

If you access or use the Website as a consumer rather than in the course of business, nothing in these Terms affects or excludes any statutory rights you have as a consumer that cannot be waived or limited by agreement.

4. WEBSITE CONTENT

The information contained on the Website is provided for general information purposes only.

Whilst we take reasonable steps to maintain accurate and up-to-date information, we do not guarantee that:

  • The Website content is accurate;
  • The Website content is complete;
  • The Website content is current;
  • The Website content is suitable for your specific requirements.

You are solely responsible for evaluating the accuracy, completeness and usefulness of any information available through the Website.

Nothing on the Website constitutes professional, legal, technical, financial or commercial advice.

5. AUTOMATED QUOTATIONS AND ESTIMATES

The Website may provide automated quotations, estimates, pricing indications, calculations or other outputs.

Unless expressly stated otherwise:

  • All quotations are indicative only;
  • Automated quotations are generated using information supplied by users;
  • Automated quotations do not constitute offers;
  • Automated quotations are not legally binding;
  • Automated quotations may contain assumptions, estimates and limitations;
  • We reserve the right to amend or withdraw any quotation at any time.

A binding contract shall only arise when:

  • We have reviewed the requirements;
  • We have issued a formal written proposal or agreement; and
  • Such proposal or agreement has been accepted in accordance with its terms.

Users should not rely upon automated quotations when making commercial decisions without obtaining written confirmation from us.

6. USER SUBMISSIONS

Where users submit information through contact forms, quotation tools, surveys or other Website functionality, users warrant that:

  • Information provided is accurate and complete;
  • They have authority to provide such information;
  • Information does not infringe third-party rights;
  • Information is not unlawful, defamatory, offensive, misleading or fraudulent.

We reserve the right to reject, remove or ignore any submission at our discretion.

7. DATA PROTECTION

We process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Details of how we collect, use and process personal information are set out in our Privacy Policy.

By submitting information through the Website, users acknowledge that personal data may be processed for:

  • Responding to enquiries;
  • Generating quotations;
  • Business development activities;
  • Customer relationship management;
  • Legal and regulatory compliance;
  • Legitimate business purposes.

8. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the Website and its contents are owned by or licensed to us.

This includes:

  • Text;
  • Graphics;
  • Images;
  • Logos;
  • Branding;
  • Software;
  • Databases;
  • Source code;
  • Website design and layout.

Users may:

  • Access Website content;
  • Download Website content for internal business use;
  • Print Website content for internal business use.

Users must not without our prior written consent:

  • Copy Website content for commercial purposes;
  • Reproduce Website content;
  • Modify Website content;
  • Create derivative works;
  • Distribute Website content;
  • Use our trademarks or branding.

All rights not expressly granted are reserved.

9. ACCEPTABLE USE

Users must not:

  • Use the Website unlawfully;
  • Attempt unauthorised access to systems or networks;
  • Introduce viruses, malware or malicious code;
  • Conduct denial-of-service attacks;
  • Interfere with Website functionality;
  • Circumvent Website security measures;
  • Use automated scraping, harvesting or extraction tools without consent;
  • Misrepresent their identity;
  • Submit false information.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.

10. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

Such links are provided for convenience only.

We:

  • Do not control third-party websites;
  • Do not endorse third-party content;
  • Accept no responsibility for third-party websites;
  • Make no representations regarding third-party content.

Users access third-party websites entirely at their own risk.

11. LINKING TO OUR WEBSITE

You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, and you must not frame the Website on any other site. We reserve the right to withdraw linking permission upon reasonable written notice, provided that such withdrawal shall not apply to links already established in good faith prior to the date of such notice.

12. WEBSITE AVAILABILITY

We do not guarantee that the Website will:

  • Be continuously available;
  • Operate without interruption;
  • Be secure;
  • Be error-free;
  • Be free from viruses or harmful components.

We may:

  • Suspend access;
  • Withdraw content;
  • Modify functionality;
  • Discontinue the Website,

at any time and without notice.

13. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Website and all content are provided on an “AS IS” and “AS AVAILABLE” basis.

We expressly exclude all warranties, representations and conditions, whether express or implied, including but not limited to:

  • Merchantability;
  • Fitness for a particular purpose;
  • Non-infringement;
  • Accuracy;
  • Reliability;
  • Availability;
  • Compatibility;
  • Security.

Users access and use the Website entirely at their own risk.

Nothing in this clause affects any warranties, rights or liabilities that cannot be excluded or limited under applicable law.

14. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; and (c) any other liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, we shall not be liable for:

  • Loss of profits;
  • Loss of revenue;
  • Loss of anticipated savings;
  • Loss of contracts;
  • Loss of opportunity;
  • Loss of business;
  • Loss of goodwill;
  • Loss of reputation;
  • Loss of data;
  • Corruption of data;
  • Business interruption;
  • Indirect losses;
  • Consequential losses;
  • Special losses;
  • Punitive losses.

This exclusion applies whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.

Liability Cap

Subject to applicable law, our total aggregate liability arising out of or in connection with the Website shall not exceed £100.

15. USER INDEMNITY

Users agree to indemnify and hold harmless:

  • The Company;
  • Its directors;
  • Employees;
  • Agents;
  • Affiliates;
  • Contractors;

against all claims, liabilities, losses, damages, costs and expenses arising from:

  • Breach of these Terms;
  • Misuse of the Website;
  • Violation of law;
  • Infringement of third-party rights.

16. NO RELIANCE

Users acknowledge that:

  • Website information is general in nature;
  • Commercial decisions should not be based solely on Website content;
  • Independent professional advice should be obtained where appropriate.

We shall have no liability arising from reliance placed upon Website content.

17. SECURITY

Whilst we maintain reasonable security measures, no system can be guaranteed completely secure.

Users acknowledge that information transmitted via the internet may not be entirely secure and transmission occurs at their own risk.

18. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

19. WAIVER

Failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

ASSIGNMENT

20. We may transfer, assign, charge, subcontract or otherwise deal with our rights and obligations under these Terms at any time, provided that such transfer does not materially diminish the quality of service or protections available to you. You may transfer or assign any of your rights or obligations under these Terms to an affiliate or successor entity upon providing reasonable prior written notice to us.

21. ENTIRE AGREEMENT

These Terms constitute the entire agreement relating to use of the Website and supersede all prior understandings relating to such use.

20. THIRD PARTY RIGHTS

Except as set out below, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms. The exclusions and limitations of liability in these Terms, and the indemnity given by users, may be relied upon and enforced by our group companies and by our and their respective directors, officers, employees, agents, affiliates and contractors. The consent of those persons is not required to vary, rescind or otherwise amend these Terms.

22. CHANGES TO THESE TERMS

We reserve the right to amend these Terms at any time.

Updated versions will be published on the Website.

Continued use of the Website following publication constitutes acceptance of the revised Terms.

Where changes are material, we will take reasonable steps to bring them to your attention, for example by posting a notice on the Website. We recommend you review these Terms each time you use the Website. The date at the top of these Terms indicates when they were last updated.

23. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

24. JURISDICTION

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the use of the Website.

25. CONTACT DETAILS

AURORA UTILITIES LIMITED

42 New Broad Street, Lower Ground Floor, London, EC2M 1JD

Email: info@aurora-utilities.co.uk

Telephone: +44 20 3023 0200