The Priority Services Register is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.
The Priority Services Register is free to join. It helps utility companies, including energy suppliers, electricity, gas and water networks like us to look after customers who have extra communication, access or safety needs. It helps us tailor our services to support households who need extra help with everyday energy matters like bills, and in the unlikely event of a power cut, gas or water supply interruption.
The Priority Services Register promise is made by all participating energy companies in England, Wales and Scotland. We will always follow privacy laws, and your Priority Services Register information will never be used for marketing.
You are eligible for free PSR services if you:
- Use medical equipment reliant on electricity or water
- Live with children under five
- Are blind or partially sighted
- Are deaf or hard of hearing
- Have a chronic illness
- Have anxiety, depression or any mental health condition
- Have a disability
- Are of pensionable age
- Loss or impairment of smell
- Need documents translated into another format or language
- Temporarily need extra support
Our Contact telephone numbers are:
Head office: +44 20 3023 0200
Out of Hours: 0800 044 3092